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02. Getting Started with Vantaca

Customer Support: Inbound Communications (104)


Description
Whether you are part of a dedicated "Customer Service" team, or just the person that assigns Action Items and answers most of the phone calls, this course will explain how to deal with incoming communications.
Content
  • General Question Action Item
  • General Inquiry from Email Action Item
  • The Call Center Tab
  • A Homeowner Call Action Item
  • Additional Info
  • Additional Info Supplement
  • Messaging on an Existing XN
  • Navigating the Homeowner Header
  • Print Queue 101
  • Customer Service and Portal Level 1 Quiz
Completion rules
  • All units must be completed